Ordering

Can I return or exchange my order?

We accept returns only if the product is initially defective.

If the product is initially defective, please contact us within one week of receiving the product through our contact page, Or contact us here. contact@suigenkyo.com. We do not accept returns or exchanges due to customer's reasons. Please understand this in advance.

We do not accept returns or exchanges in the following cases

Products that have been in our warehouse for more than 7 days after delivery.
Merchandise that has been used after arrival
Products that have been damaged or soiled by the customer
Products made to order
Wrong size or image

　

Can I cancel my order?

We do not accept order cancellations, as we start preparing for shipping immediately after an order is placed. Please understand that we cannot accept cancellation of orders.

　

Is it possible to order a large quantity?

We will check the production status with our craftsmen, so please contact us using the inquiry form below with the items you wish to order.

 

Regarding delivery

Do you charge for shipping?

Free shipping to all over the world!
Please note that customs duty may be charged at the time of delivery.

　

What should I do if I do not receive my order?

The shipping company and tracking number will be clearly indicated in the shipping confirmation e-mail.

 

My item was damaged during shipping.

Please keep the cardboard boxes, packing materials, and merchandise in the same condition as when you received them.
Please take a picture of the damaged item, attach it to your order confirmation e-mail, and contact us with the details of the damage.
We will ship you a new item or issue a refund.

　

Regarding payment

What payment methods are available?

Credit card (VISA, MasterCard, AMEX, JCB)
PayPal
Apple Pay
Google Pay

　

Is there a transaction fee?

We do not charge any transaction fees.