Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

Returns, exchanges, cancellations, etc.

Except for defective products, we cannot accept returns or exchanges at the convenience of the customer.

We will exchange the defective product for a new one or refund your money only if the product is defective.

We will bear the cost of returning or exchanging the product.

In the case of defective products, please contact us within 14 days of receipt.

 

*We do not accept cancellations after the order has been confirmed and payment has been made.

 

*Orders may be cancelled when one-of-a-kind items are out of stock. Please understand this in advance.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at contact@suigenkyo.com. Please note that returns will need to be sent to the following address: 39-39, Higashi-Kujokitamatsunoki-cho, Minami-ku, Kyoto City, Kyoto , Japan

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Last updated: 2023/12/21